Privacy Policy
Privacy Policy
Life’s a Journey Counseling, LLC
Effective Date: As of July 7, 2025
At Life’s a Journey Counseling, LLC (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect the personal and health information you provide when using our virtual outpatient mental health services or visiting our website.
1. Who We Are
We are a licensed mental health group practice based in Massachusetts, offering outpatient therapy services virtually to individuals, couples, and families.
2. Protected Health Information (PHI)
As a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), we are committed to protecting your Protected Health Information (PHI). PHI includes information that can be used to identify you and that relates to your past, present, or future physical or mental health and related health care services.
3. Information We Collect
We may collect the following types of information:
Contact details: Name, email, phone number, address
Health information: Intake forms, diagnoses, treatment notes, medical history
Payment information: Insurance details, billing, credit/debit card info (via HIPAA-compliant platforms)
Technical data: IP address, browser type, website interactions (for security and analytics)
4. How We Use Your Information
We use your information to:
Provide and coordinate mental health services
Schedule appointments and manage records
Process billing and insurance claims
Communicate with you securely
Comply with legal and regulatory requirements
5. How Your Information Is Protected
We use administrative, technical, and physical safeguards to protect your information, including:
HIPAA-compliant video platforms and electronic health record systems
Encryption of emails and electronic communications
Secure password-protected data access
Staff training on confidentiality and data protection
6. Third-Party Services
We do not share your PHI with third parties without your explicit written consent, except as required by law. Some third-party services we use (e.g., practice management software, payment processors) may collect limited data but are bound by HIPAA-compliant agreements.
7. Your Rights Under HIPAA
You have the right to:
Request copies of your records
Amend your records
Receive an accounting of disclosures
Request restrictions or confidential communications
File a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated
8. Telehealth and Virtual Care
All telehealth sessions are conducted through secure, encrypted, HIPAA-compliant platforms. We follow Massachusetts and federal telehealth guidelines to ensure your data is kept confidential.
9. Cookies and Website Analytics
Our website may use cookies and other tracking tools to improve your experience and monitor site performance. These tools do not collect PHI.
10. Children’s Privacy
Our services are intended for individuals 18 and older unless otherwise arranged with parental or guardian consent.
11. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or your rights, please contact us:
Life’s a Journey Counseling, LLC
Email: Rebecca@LifesAJourneyCounseling.org
Phone: 774-568-8855