Terms of Service
Life’s a Journey Counseling, LLC
Effective Date: July 7, 2025
Welcome to Life’s a Journey Counseling, LLC (“we,” “our,” or “us”). These Terms of Service ("Terms") govern your access to and use of our virtual outpatient mental health services and our website. By using our services, you agree to be bound by these Terms.
Services Provided
Life’s a Journey Counseling, LLC provides virtual mental health counseling and psychotherapy services to residents of Massachusetts. Services are delivered via HIPAA-compliant telehealth platforms.
Eligibility
By using our services, you affirm that you:
Are 18 years or older, or have parental/legal guardian consent if under 18
Reside in Massachusetts
Have the capacity to consent to treatment and enter into a binding agreement
Hold active health insurance or agree to a predetermined fee schedule
Have availability that aligns with your assigned provider
Appointments and Cancellations
Appointments are scheduled directly through our practice or client portal.
We request at least 24 hours’ notice for cancellations or rescheduling.
Missed appointments or late cancellations may result in a fee as outlined in our No-Show Policy.
Client Responsibilities
Clients agree to:
Provide accurate, current, and complete information during intake
Maintain the privacy of login credentials if using a client portal
Engage in sessions in a private and distraction-free environment
Refrain from recording sessions without written consent from both parties
Emergency Situations
Life’s a Journey Counseling, LLC does not provide emergency or crisis services.
If you are experiencing a medical or psychiatric emergency, call 911 or go to your nearest emergency room.
You may also contact the Samaritans Helpline (877-870-4673) or 988 for immediate support.
Fees and Payment
Fees for services are provided before the start of treatment.
Payments may be made via credit/debit card, Venmo, or Cash App (HIPAA-compliant).
Clients are responsible for understanding their insurance benefits and co-pays.
A valid payment method must be kept on file.
Use of Telehealth
By using our telehealth services, you acknowledge and agree that:
You understand the limitations and benefits of virtual care
Technology may fail, and we may need to reschedule if connectivity is lost
Sessions are not to be conducted while driving or engaging in other activities
Termination of Services
We reserve the right to terminate the therapeutic relationship or access to services if:
There is non-compliance with treatment recommendations
Fees are not paid in a timely manner
There is a conflict of interest or breach of these Terms
You may terminate services at any time by notifying your provider.
Intellectual Property
All content on our website, including but not limited to logos, text, and graphics, is the property of Life’s a Journey Counseling, LLC and may not be copied, reproduced, or redistributed without permission.
Limitation of Liability
Our services are provided as-is. While we strive to provide high-quality, ethical care, we do not guarantee any specific outcomes from therapy. We are not liable for any damages resulting from your use or inability to use our services.
Changes to These Terms
We may update these Terms of Service from time to time. Continued use of our services after changes means you accept the revised Terms.
Messaging and Data Rates
By opting in to receive SMS messages from Life's A Journey Counseling, LLC (“we,” “us,” “our”), you agree to these Terms of service (Terms).
SMS Messaging Service By providing my phone number, I consent to receive SMS text messages from Life's A Journey Counseling, LLC for appointment reminders, marketing messages, and general two-way communication about your relationship with LAJC carrier’s terms.
Cancellation/Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.
Help/Customer Support
Text the word HELP for support. You may also contact us directly at the number listed on our website for our main office.
Liability
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.
Contact Information
If you have questions about these Terms, please contact:
Life’s a Journey Counseling, LLC
Email: Rebecca@LifesAJourneyCounseling.org
Phone: 774-568-8855